Refund policy

Return and Refund Policy

At GA MOLDES, LDA, customer satisfaction with our premium kitchen cookware sets, ovens, toasters, and culinary accessories is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our straightforward Return & Refund Policy.

1. 14-Day Right of Withdrawal & Return Window

In accordance with European Union consumer protection legislation and Portuguese law (Decree-Law no. 24/2014), you have the right to withdraw from your purchase within 14 calendar days from the date you or a designated third party receives the physical goods.

2. Eligibility Criteria for Returns

To qualify for a return and full refund, the following conditions must be met:

  • Product Condition: Kitchen cookware sets, electric ovens, toasters, and accessories must be completely unused, unwashed, free of grease or food residue, and in their original pristine condition.

  • Original Packaging: Items must be returned in their original box and packaging, complete with all internal styrofoam/foam padding, user manuals, power cables, baking racks, trays, and crumb catchers.

  • Proof of Purchase: A valid invoice, order number, or receipt from our online store is required.

Non-Returnable Items:

  • Products showing signs of use, heat discoloration, scratches, or food contact.

  • Items returned without original packaging, safety padding, or included accessories.

  • Customized, personalized, or commercial-grade cookware ordered on request.

3. Return Process

  1. Submit Request: Contact our Customer Support team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) and delivery instructions for our facility in Marinha Grande, Portugal.

  3. Packaging: Pack the cookware sets or appliances securely in the original box with adequate cushioning to protect against transit damage.

Note: Unsolicited returns sent without prior authorization will not be processed.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying direct return shipping charges for non-defective items. Shipping costs are non-refundable.

  • Recommended Carrier Service: For heavy kitchen appliances and cookware sets, we strongly recommend using a tracked courier service or purchasing parcel insurance. GA MOLDES, LDA cannot be held liable for packages lost or damaged during return transit.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your kitchen appliances and cookware sets immediately upon delivery:

  • If your product arrives damaged, defective, or with missing components, please notify us within 48 hours of receipt at [email protected].

  • Attach clear photographs or videos demonstrating the defect, product condition, and outer package damage.

  • For verified defective or damaged goods, GA MOLDES, LDA will cover all return shipping costs and issue a full refund or immediate replacement.

6. Refund Approval & Processing

  • Once your returned item is received and inspected by our warehouse in Marinha Grande, we will send you an email confirmation regarding the status of your refund.

  • Approved Refunds: Approved refunds will be credited back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you have not received your refund after 10 business days from approval, please check with your bank or credit card provider. If you still require assistance, please contact us.

7. Exchanges

We do not offer direct exchanges. If you prefer a different cookware set, oven capacity, or toaster model, please return your current item for a refund and place a new order on our website.

8. Contact Information

For any questions regarding returns, refunds, or product inquiries, please contact us: