Shipping policy

Shipping Policy

Thank you for visiting and shopping at GA MOLDES, LDA. We are committed to delivering your cookware sets, electric ovens, bread toasters, and kitchen accessories safely and efficiently. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and Portuguese national holidays) after receiving your order confirmation email.

  • Due to the weight and physical size of multi-piece cookware sets and countertop ovens, our warehouse team performs protective packaging inspections prior to dispatch.

  • You will receive a shipment confirmation email with tracking information once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination:

Destination Region Estimated Delivery Time Shipping Cost
Portugal (Mainland & Islands) 2 – 4 Business Days Standard / Calculated at Checkout
European Union (EU Countries) 4 – 8 Business Days Calculated at Checkout
Non-EU Europe & International 7 – 14 Business Days Calculated at Checkout

  • Heavy Goods & Multi-Package Delivery: Orders containing comprehensive cookware sets or multiple appliances (e.g., an oven combined with a toaster set) may be split into separate parcels to ensure safe transport. Individual tracking numbers will be provided for each package.

3. Shipment Tracking

When your order has shipped, you will receive an email notification containing a tracking number and courier link. Please allow 24–48 hours for tracking information to update in the carrier system.

4. Customs, Duties, and Import Taxes

  • EU Deliveries: GA MOLDES, LDA is based in Portugal. For orders shipped within the European Union, no additional customs duties apply.

  • Non-EU & International Deliveries: GA MOLDES, LDA is not responsible for any customs duties, import tariffs, VAT, or local tax clearance fees applied by destination countries outside the European Union. All extra fees imposed during or after shipping are the responsibility of the customer.

5. Delivery Address & Contact Requirements

Please ensure that your shipping address, contact phone number, and postal code are entered accurately during checkout. Logistics carriers require a valid phone number to schedule or coordinate delivery for bulky kitchen equipment and electrical appliances.

If a shipment is returned to us due to an incorrect address, uncollected package, or refusal to pay local customs taxes, re-shipping fees will apply.

6. Transit Damage & Missing Items

Cookware and electrical appliances require careful transit handling:

  • Please inspect your package upon arrival. If the box shows significant external damage, please report it to the carrier driver upon receipt if possible.

  • If any product arrives damaged or incomplete, contact our support team within 48 hours of delivery at [email protected].

  • Please attach clear photos or videos of the shipping label, outer package, and damaged products.

7. Contact Information

For questions regarding our shipping process or to inquire about an existing order: